Personal Information
Organization / Workplace
Utrecht Area, Netherlands Netherlands
Occupation
Empowering organizations, teams and people. Development and realization of new service and organisational concepts.
Industry
Apparel / Fashion
Website
https://www.toperformance.nlAbout
Owner Toperformance.
Consultant and Interim Manager.
Delivering impact.
Empowering organisations to delight.
Developing and implementing new customer, service and organisational concepts, in a pragmatic, people and results driven way. E.g. the concept of self steering/ self organization.
Working with organisations that believe in the (combined) power of customer and employee engagement.
Transforming Customer Service from cost to value & experience center.
Core competencies:
- Customer Engagement; Customer insights, Customer journey management, Customer value proposition development, Customer Service transformation
- Employee Engagement; Employee insights, Employee journey management, Em...
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