Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Senior Manager / Digital Experience Strategy
Industry
Technology / Software / Internet
About
Skills and Experience
- Customer Experience Research and Consumer Insight
- Multi-Channel Customer Experience Strategy
- Business and Technology Transformation
- Digital Product and Service Concept Development, Planning and Design
- eLearning and Educational Product Planning and Design
- Experience Design, Information Architecture, Design Management, Project Management
Specialties: UCD Approach Applied to Plan & Design of Customer Experiences:
Research & Analysis: Contextual Inquiry, Ethnographic Research, Digital and Social Trend Reporting
Synthesis: Creation of Personas, User Requirements, Use Scenarios, Design Insights, Strategy Insights
Rapid Design & Visualization: Experience P...
Contact Details