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Toledo, Ohio Area, OH United States

Instructional Designer, Speaker, Trainer, Facilitator, Coach, Author, CZT, Blogger in customer service and leadership.

Service to others is a privilege. I choose to plant seeds of hope in the hearts of others. I choose to inspire health care workers. Have been speaking and training professionally for more than 25 years before groups ranging from 10 to 600. Have a dynamic, inspirational, motivational speaking style. Have strong small group facilitation skills. Have trained more than 7,500 people to speak and train. Have more than 25 years experience in instructional design — creating and developing training materials, training video, seminars, workshops, webinars, training games and role-playing sessions. Able to identify and analyze the needs of management and employees. Able to design, develop a...