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Organization / Workplace
Liège Area, Belgium Belgium
Occupation
CIO at Lampiris Group II Total Gas & Power (B2C)
About
Why do the majority of ICT transformations in service-oriented businesses like Care, Retail, Utilities, Finance and Telecommunications have difficulties to keep up with the digitalization trends? Why of those transformations that do make it to increased ‘technical’ efficiency, only a few result into increased customer satisfaction and/or business value?
These are the kind of questions I've helped address for over 15 years in several ICT Management roles in
- The Services Industry (Mobistar ,Orange International ,Public Transport)
- The Technology and SI Industry (Nokia NSN, Cap Gemini Consultancy)
This dual experience has given me an understanding of what can be achieved wit...
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