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Houston, Texas Area United States

Computer Technician

Electronics / Computer Hardware

- Serve as part of team providing technical support to Departmental faculty, staff and students. Troubleshoot hardware and software issues, install software and operating systems; assist customers with wired and wireless network connections, monitor queues and update case requests, computer relocation, prepare equipment for surplus, other duties as assigned. - Customer IT support via phone, email. and in person conversations. Log incoming calls in Helpdesk software and update service tickets. - Help image computers as needed with standard agency software and install printer drivers and other related software. - Route complex problems and questions to level II and level III support tec...