- Serve as part of team providing technical support to Departmental faculty, staff and students. Troubleshoot hardware and software issues, install software and operating systems; assist customers with wired and wireless network connections, monitor queues and update case requests, computer relocation, prepare equipment for surplus, other duties as assigned.
- Customer IT support via phone, email. and in person conversations. Log incoming calls in Helpdesk software and update service tickets.
- Help image computers as needed with standard agency software and install printer drivers and other related software.
- Route complex problems and questions to level II and level III support tec...
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