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Empower Shop ¨C
An Action Approach to Social Enterprises
                                   Alexander, SHE
                    HKUST - GBUS Townhall Meeting
Background
Wh- Questions   Explanation

      Who       ?   The Hong Kong Society for the Blind (HKSB)
 1
                ?   Established in 1956 to provide rehabilitation service
                ?   Empower Shop (ES) is their grocery employing the
                    visually impaired members

     Where      ?   Headquarters in Shek Kei Mei
 2              ?   Also district branches to reach out more blind


     Why        ?   No sustainably positive financial results
 3              ?   No solutions after repeated attempts



 4   How
                                                                ¡­ but how?
Website




  http://www.hksb.org.hk/en/index.php?option=com_content&view=article&id=47&Itemid=44
What we learn, What we face

            Marketing
            First, positioning! Second, 4P strategies!

            Information System
            No Point of Sale (POS) system

            Finance
            Capital tied-up


            Management
            Ability-job mismatch




      Different people from different fields speak differently
Business Intelligence and Data Mining
      Market-driven Approach                           Data-driven Approach

?    Adopted by most companies                    ?   New approach of thinking data
?    Plan ? Do ? Check ? Act                      ?   Emphasize on ¡®Act-Plan¡¯
?    Emphasize on market research                 ?   Emphasize on in-depth
                                                      understanding of data (i.e.
                                                      business intelligence)
                                           1
Data-driven approach                      Plan
    Data as resources and
         knowledge

                            4       Act           Do       2



                                          Check

                                            3
Performance
                        Net Profit / Loss (from Aug to Nov 2011)
                                         Boosted by the anniversary events
 2000
                                                      $1,729.37


 1500




 1000                                 25.66x                       11.73x
                                                                             $826.05



  500


                                64.85033333
    0




  -500


         -690.6583333

 -1000
         August                September              October               November
Illustration ¨C an hypothetical example
Code   Items               Type   Price      Price         Sales   Sales     Sales   Notes
                                  (Oct)      (Nov)         (Nov)   Rank      Rank
                                                                   (Nov)     (Oct)
B303   Mango slice         Food   9          9             80      1         3       Similar
       snack                                                                         products
B335   Apple               Food   8          9             75      2         5       can be
       slice snack                                                                   introduced
B328   Mentos              Food   13         13            5       4         /       Inventory!




            B303                            B335                            B328
       Mango slice snack               Apple slice snack                   Mentos
Reflection
Challenge:Future
Challenge:Future




        Our partners, expert advisors and sponsors ¡­
See you in Slovenia!

More Related Content

Challenge:Future Promotion in the HKUST

  • 1. Empower Shop ¨C An Action Approach to Social Enterprises Alexander, SHE HKUST - GBUS Townhall Meeting
  • 2. Background Wh- Questions Explanation Who ? The Hong Kong Society for the Blind (HKSB) 1 ? Established in 1956 to provide rehabilitation service ? Empower Shop (ES) is their grocery employing the visually impaired members Where ? Headquarters in Shek Kei Mei 2 ? Also district branches to reach out more blind Why ? No sustainably positive financial results 3 ? No solutions after repeated attempts 4 How ¡­ but how?
  • 4. What we learn, What we face Marketing First, positioning! Second, 4P strategies! Information System No Point of Sale (POS) system Finance Capital tied-up Management Ability-job mismatch Different people from different fields speak differently
  • 5. Business Intelligence and Data Mining Market-driven Approach Data-driven Approach ? Adopted by most companies ? New approach of thinking data ? Plan ? Do ? Check ? Act ? Emphasize on ¡®Act-Plan¡¯ ? Emphasize on market research ? Emphasize on in-depth understanding of data (i.e. business intelligence) 1 Data-driven approach Plan Data as resources and knowledge 4 Act Do 2 Check 3
  • 6. Performance Net Profit / Loss (from Aug to Nov 2011) Boosted by the anniversary events 2000 $1,729.37 1500 1000 25.66x 11.73x $826.05 500 64.85033333 0 -500 -690.6583333 -1000 August September October November
  • 7. Illustration ¨C an hypothetical example Code Items Type Price Price Sales Sales Sales Notes (Oct) (Nov) (Nov) Rank Rank (Nov) (Oct) B303 Mango slice Food 9 9 80 1 3 Similar snack products B335 Apple Food 8 9 75 2 5 can be slice snack introduced B328 Mentos Food 13 13 5 4 / Inventory! B303 B335 B328 Mango slice snack Apple slice snack Mentos
  • 10. Challenge:Future Our partners, expert advisors and sponsors ¡­
  • 11. See you in Slovenia!