IT service management specialist with a wide array of experience regarding service management
Process design, implementation, assessment and improvement in diverse industry (from small organizations to conglomerate as well as dealing with the Finance, Public, Manufacturing and Service sectors)
My focus is to give a better holistic view and advice for corporate sectors and organizations on the strategic designs of IT Service management structures, and to further enhance current business strategies and processes.
Specialties
- Service Quality management and related consulting services. Especially for the ISO/IEC20000, ITIL based IT operation environments
- Experienced in Service Level ...