experienced management consultant, strategic business analysis, consulting expertise, management methods, smarter commerce, governance, decision making, social and emotional intelligence, moderation, thought leadership, requirements engineering, requirements management, agile project management, Scrum, evangelism, ebusiness, customer contact management, customer service, knowledge management, multichannel, transformation, business architecture, multichannel strategy and transformation, digital governance consulting, process optimization, assessments, management audits, transformation projects, operations strategy