Ich Gichuki is a Service Designer at Utu, working with people and companies to measurably improve customer satisfaction, customer retention and cost-to-profit ratios. He focusses on Customer Experience Design and Digital Transformation. His background is ICT for Trade, with over 15 years experience in the design, planning, management and implementation of national and regional, multi-user ICT systems, with a focus on national and regional trade and transport facilitation for economic growth and improved livelihoods.
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