B Sc. degree in Engineering from Alexandria University, 1964.
M. Sc. degree in Quality Control on Foundry floor from the same university in 1969.
M. Sc. degree in the production of ductile iron in 1971.
Worked in the field of training and human resources since 1977.
Shared in several international conferences. 1989 - 1991
Conduct technical training sessions (classroom & practical.)
Conduct selling skills & customer contact training workshops
Conduct supervisory & management training schools.
Develop new skills, understanding, and attitude related to TQM, 6 Sigma and Lean.
Conduct PC training and related software 1991 - 1996
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managementperformanceimprovinglearningtrainingimorsysalestimecommunicationcustomertelesalesimprovementqualitycarehumanresourceshrsupervisoryskillstelephonecustomesatisfactioncustomerstqmnegotiationsalesforceprocesskarate and beltscontrol6 sigmateamworkteeam buildingteamsawkward customerscustomer objectionscustomer satisfactionangry customerscustomer complantstelaphonemakingdecisionsolvingproblembehavior
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