Being an IT professional, I have strong analytical ability with more than 5 years of working experience especially in IT Operation & IT Business Intelligence field with renowned local & multinational organization.
IT Operation:
Familiar with best practices and global standards of IT Service Management. SLA provisioning & enforcement. Fair understanding of contemporary IT Security directives and implementation/alignment of it with respective IT infrastructure. IT training and education. IT compliance, managing process / technical documentations. NOC Operation & level based problem escalation. IT Service Coordination/ Service delivery to the end user. Inventory management/ Asset managem...
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