* Complete monthly accruals for 1st party contract labor to assist the accounting department.
* Prepare daily forecasting reports for pending interruptions.
* Send out daily/weekly/monthly comparison snapshots of reporting metrics.
* Forecast and deliver call volumes for all vendors on a weekly basis.
* Handle Billing System Access Requests for our vendors.
* Maintain outsourcing tool with trending in regards to the flow of inbound volumes.
* Conduct weekly calibration calls with vendors for quality assurance.
* Track and follow up with vendors on all account related errors.
* Establish and maintain a working relationship with all vendors regarding customer accounts.
* Audit, ...
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