Personal Information
Organization / Workplace
Hyderabad Area, India India
Occupation
Amazon India
Industry
Retail
About
Rich and insightful experience of over 18 years across various verticals in Telecom Customer Service Delivery like Call Centre- Inbound/Outbound, Outsoucing, Vendor management, Showrooms, QRC, Order Fulfillment, Churn Management, Collections, P&L management, Service Assurance, Training, Customer life cycle management, Installation & Fault Repair.
Have been part of the core team responsible for conceptualising/implementation of various IT transformational projects (E-CRM Implementation, New Service Delivery Architecture, IVRS/CTI implementation, Kiosks, Metasolv Order Management Software etc).
Have exposure in defining & implementing comprehensive contact management strategy, implementin...
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