Cordova is a mobile application development framework that allows developers to use standard web technologies like HTML, CSS, and JavaScript to develop mobile applications for iOS, Android, and Windows Phone. The developer has created a service management system called SMS using Cordova that was launched in 2013 and now manages over 400 customer sites. The SMS app utilizes plugins to access device features like maps, action sheets, and push notifications and is constantly updated to support the latest OS features.