Personal Information
Organization / Workplace
Nashville area United States
Occupation
Currently seeking call center management role
Industry
Telecom / Mobile
Website
About
Looking to add value in a start-up, growth-focused, or other challenging customer service or inside sales call center leadership opportunity.
Call center professional with 15 years operations experience in outbound and inbound environments. Proven change agent and process improvement champion has successfully led team sizes from 15 to 120.
Notable accomplishments include significant Average Handle Time (AHT) Average Idle Time reduction, Customer Satisfaction (CSAT) score increases, reduction of employee attrition, increased sales, reduced customer churn, and improvements in call quality monitoring scores.