Translating organization development into high-impact solutions
Industry
Consumer Products
About
I am a result-oriented and dedicated professional with 14+ years experience in Telecommunications and Contact Centres.
I am extremely passionate about customers and their experiences. My focus lies with understanding customers, measuring their experiences, designing interactions that meet or exceed their needs and creating an environment that facilitates 鈥渂uy in鈥� from parties involved in delivering the agreed customer experience strategy.
Skills & Expertise:
Training Delivery and Measurement (ILT and Remote), Service Quality Analysis & Measurement, Efficiency Improvement, People & Performance Management, Curriculum/Modular Development, Coaching/Mentoring, Process Re-engineering, Polic...
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