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Building Blocks of Digital Maturity

Isabelle Perreault
Isabelle Perreault

The document outlines 10 building blocks and attributes that can improve an organization's digital performance. These include having a digital vision driven from the CEO, a well-communicated digital strategy understood at all levels, relying on data and analytics to create value, encouraging a test and learn mentality, prioritizing investments in key areas rather than small changes, agreeing on a digital strategy at the C-level, focusing on the customer experience, having a multi-year roadmap with measured outcomes, engaging external partners, and investing in digital skills.

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息 Stratford Managers Corporation 2015 DIGITAL MATURITY 10 Building blocks and attributes that improve digital performance
OTTAWA 555 Legget Drive, Tower B Kanata, ON K2K 2X3, Canada 613-355-4181 info@stratfordmanagers.com TORONTO 150 Bloor Street West, Suite 200 Toronto, ON M5S 2X9, Canada Stratford Managers helps small and mid-sized businesses achieve their full potential by providing coaching, advisory services, strategic planning, as well as interim and virtual management. 息 Stratford Managers Corporation 2016 8 109 7 5 6 43 1 2 10 BUILDING BLOCKS AND ATTRIBUTES THAT IMPROVE DIGITAL PERFORMANCE The digital vision is driven from the top and the CEO is a champion. T h e d i g i t a l s t r a t e g y i s w e l l communicated and understood at all levels of the organization. Data and analytics are heavily relied upon to create value to the business and to the customer. A test and learn mentality is acceptable and encouraged. Investments are prioritized in one or two key areas to create signi鍖cant improvements rather than small incremental changes. The digital strategy is agreed upon at the C-Level and re鍖ects all areas of the business. There is an intense focus on understanding and improving the customer experience and creating value. There is a multi-year digital road map in place and outcomes are consistently measured. The organization actively engages with external partners to foster ideas and create a digital ecosystem. The organization invests in building digital skill sets, education and training.

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Building Blocks of Digital Maturity

  • 1. 息 Stratford Managers Corporation 2015 DIGITAL MATURITY 10 Building blocks and attributes that improve digital performance
  • 2. OTTAWA 555 Legget Drive, Tower B Kanata, ON K2K 2X3, Canada 613-355-4181 info@stratfordmanagers.com TORONTO 150 Bloor Street West, Suite 200 Toronto, ON M5S 2X9, Canada Stratford Managers helps small and mid-sized businesses achieve their full potential by providing coaching, advisory services, strategic planning, as well as interim and virtual management. 息 Stratford Managers Corporation 2016 8 109 7 5 6 43 1 2 10 BUILDING BLOCKS AND ATTRIBUTES THAT IMPROVE DIGITAL PERFORMANCE The digital vision is driven from the top and the CEO is a champion. T h e d i g i t a l s t r a t e g y i s w e l l communicated and understood at all levels of the organization. Data and analytics are heavily relied upon to create value to the business and to the customer. A test and learn mentality is acceptable and encouraged. Investments are prioritized in one or two key areas to create signi鍖cant improvements rather than small incremental changes. The digital strategy is agreed upon at the C-Level and re鍖ects all areas of the business. There is an intense focus on understanding and improving the customer experience and creating value. There is a multi-year digital road map in place and outcomes are consistently measured. The organization actively engages with external partners to foster ideas and create a digital ecosystem. The organization invests in building digital skill sets, education and training.