Eight years of experience in the Retail and Healthcare industry in designing customer experiences that promotes delighters by reducing customer effort, analyzing critical customer requirements and developing efficient processes to reduce operational cost. Demonstrated achievements in solving for root cause using advanced statistical analysis and process improvement tools and methodologies. Accomplished planner and experienced in project, communications and change management capabilities with an ability to influence others without authority. Innovative thinker and inspirational leader; conceptualized and operated a real estate venture in a developing country to deliver on profits and servi...
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