Carlos F Ferreira Consultor de Neg贸cios / Servi莽os de TI. ITIL庐 Service Manager, ITIL庐 Practitioner Certified - Release and Control. ITIL庐 v.2 Foundation Certified. ITIL庐 v.3 Foundation Certified. COBIT庐 Foundation Certified. ISO/IEC 20000庐 Foundation Certified. Mic
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