I am a highly analytical researcher and designer, passionate about understanding people and organisations. I help best in very early design stages and when services, products or policies need substantial re-steering.
I am a regular speaker in multiple local and international conferences, such as Advancing Research (2020), Service Design in Government (2014-2019), Service Design Network Conference (2019).
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service designdesign researchpublic servicesmeasuring valuestrategyperformance metricscustomer centricitymobilitysignagedesign probesgovernmentparent engagementeducation and trainingpolicysant quirze del vall猫sprototyping
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