Result-driven professional with 10 years experience in customer services, professional training, development, Consultancy, BPO, communications and organization management including call centre management / corporate relationship management in domestic and international operations, Retention and Service Quality Audits.
Skilled in training and managing workforce, analyzing and improvising communication skills, implementing the strategies, processes and technologies to improve productivity and efficiency.
Specialties:  Customer Relations / Corporate Relations  Presentations
 Staff Trainings (level 0 to level 4)  System Implementation
 Process Improvement  Retention and Service Qu...