A proven high-performer, with 13+ years鈥� demonstrated experience in global business environments planning and leading successful Continuous Improvement transformations across both commercial and public sectors. Uniquely adept at expanding profitability margins by designing a more satisfying customer experience at or below the current cost of delivery. A true subject matter expert who leads from the front, key competencies include the following:
Design Thinking, Customer Experience Design, Six Sigma, Lean, Lean Six Sigma, A3, Theory of Constraints, System Dynamics, Strategy Development, Training and Coaching, Metric Design, Agile/Scrum, Lean Project Management, Business Model Generatio...
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