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San Francisco Bay Area United States

SaaS Operations and Customer Success Leader

Technology / Software / Internet

I help high growth B2B SaaS companies delight and retain customers at scale. I'm fortunate to have helped build some of the most successful and innovative SaaS companies on the planet. I've worked with incredibly talented teams, and have helped to create hundreds of millions of dollars of economic value for our customers. Through this experience, I've developed an extensive playbook of customer strategies, operational processes and organizational designs -- but I've also learned that every company faces different challenges, and the solutions are rarely the same. I have a deep understanding of how to leverage data and analytics to drive operational performance, improve customer eng...