Personal Information
Organization / Workplace
Leeds, United Kingdom United Kingdom
Occupation
CRM and Convergence Consultant
Industry
Telecom / Mobile
About
CRM and Convergence specialist with BT. My role is to provide best practice expertise and advice in implementing and developing customers' contact centres.
- Breadth of business and technical expertise at all organisational levels. Special expertise in retail financial services.
- Experience with a wide variety of contact centre and telephony platforms (IPT, TDM. ACD, Multimedia routing, CTI, Outbound, WFM/WFO, Self Service, enterprise vs. hosted).
- Broad knowledge of products and vendors (e.g. Genesys, Avaya, Cisco, Nortel, Nuance, Cosmocom, Aspect, Altitude, Eckoh, Nice, Verint, Dacon, Datapulse etc.)
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