I specialise in helping companies improve their customers' experience by renewing their customer strategy in an environment of rapidly advancing digital and social media using tools and techniques gained over 30 years of successful customer service management and consulting.
My objective always is to help my clients achieve improvement quickly implementing solutions which staff understand and support, and to build lasting friendships with my clients along the way!
Specialties: Customer strategy to succeed in the rapidly changing digital and social media world, customer experience improvement, call center management, business performance improvement,, project and program management and...
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