Personal Information
Organization / Workplace
Southampton, United Kingdom, Hampshire United Kingdom
Occupation
Professional Problem Solver. IT Continual Service Improvement. Partner Thinking Dimensions Global
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About
John is currently the Operations Director of Thinking Dimensions (UK) a position he has held since the UK Company was established in 2007. He is responsible for the day to day operation of the company and the growth of the business around the KEPNERandFOURIE鈩� range of products in the field of Continual Service Improvement.
John has been involved in development, marketing and delivery of the KEPNERandFOURIE鈩� products since 1997 in the EMEA region working with organisations in IT, Finance, Pharmaceutical, Aerospace and Education at various levels dependent on the customer needs.
John started his professional career as a teacher in Rhodesia in the early 1970鈥檚 at a number of schools as a
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root cause analysis
incident management
kepnerandfourie
technical cause
decision making
problem solving
root cause
service recovery
convergent thinking
mttr
divergent thinking
fault finding
problem management
project management
stakeholders
critical thinking skills
prioritize
core issues
questioning techniques
process management
intuitive
potential problems
thinking processes
making decisions
managing process
cybersecurity
apollo 13
risk
language of risk
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