鈥 competent professional with nearly 14 years of experience in:
IT Operations & IT Support , Risk Control & Escalation Management , Appraisal Management
Infrastructure Management/IT Security,Service Delivery Management , SLA Adherence/Cost Control
Enterprise Resource Planning,Customer Satisfaction , Process Implementation,
ITIL & Stakeholder Management,Incident/Change Management , System Administration
Vendor/Asset Management,Service Support/Continuous Improvement ,Billing & Collections
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