Global Service Delivery, ITSM Operations, Outsourcing and Shared Services Professional
Industry
Technology / Software / Internet
About
Global ITSM, Support delivery and operations leader with over 18 years of experience at large IT/BPO Service Provider organizations. Expert in service delivery transformations and operations strategy. Leadership experience in providing solutions and driving client outcomes across multiple domains including digital content aggregators, online publishers, telcos, life sciences, utilities and CMT. A practitioner of industrialization, 'Augmented Automation' and 'Service Journey Map'.
Over 16 years dual-shore operations, service delivery consulting and advisory experience, both on the service provider and buyer side. Built and transformed large scale globally dispersed teams for outsource...
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