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performance measures public library academic library adding value context libraries value of libraries content value proposition robert taylor communicating value collaboration value outcome measures outcomes roi in libraries impacts peer libraries benchmarking community market segmentation evidence-based decision making connection special library co-creation roi return on investment assessment economic impact benefits strategic triangle cost-benefit methodologies contingent valuation method iso 16439 total quality management data public libraries academic libraries organizational effectivness key performance indicators management frameworks balanced scorecard garbage can model sroi balanced value impact model holistic frameworks critical success factors lean six sigma performance measurement frameworks 3 rs of performance malcolm baldrige opportunity index net provider score customers satisfaction survey listening continuous improvement success benefits national library impact librarian output measures comparison 10th northumbria conference add value value of information value of library information services indirect measures use value direct measures non-use value personal value organizational value return on investment (roi) direct use benefits indirect use benefits consumer surplus method libvalue calue co-creation business model customer focus jobs to be done adding value diamond value pyramid strategic planning counting opinions library as platform intangible value value add model adding personal value surplus value co-creation of value unique value proposition building community connectivity value proposition map library business model convenience trumpts eveything the university of minnesota data and student succe the library data impact project bibliotech value proposition design business model generation richar orr the library cube adding value in libraries archives and museums the value of academic libraries: a comprehensive r peter drucker internet changes everything library in the life of the user core customer intelligence idea store just-in-time collections mission of librarians value of the library jobs-to-be-done time savings discoverability dealing with change cataloging interlibrry loan instruction google books ebooks acquisitions library services process measures project outcome museums inputs customer satisfaction assessment in action setting gaols outputs evaluation sla san diego adaptability noise reduction quality ease of use rober taylor cost savings logic model what do customers value? collaboraiton library brand library facilities reference eresources public services technicla services service desks problems with marc records collections metadata libsat