Experienced business analyst delivering significant value to transformation and improvement projects in financial services, utility and retail sectors, through process improvement, business analysis and change management skills which focus on stakeholder engagement. A proven track record of delivery in regulated industries, understanding and balancing strategic objectives, customer requirements and operational demands.
Knowledge & Experience:
Financial Services:
- Customer journey mapping
- Treat Customers Fairly measures and monitoring
- Mortgage operations and debt management end to end processes
Utilities:
- OFGEM Retail Market Review
- SAP Product Launch and Price Change Processes
- ...
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