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NCR - National Capital Region, Philippines Philippines

Undergraduate & Graduate School Faculty, Research Chair, & Student Organization Adviser

Education

University Educator in the fields of Business, Management, Service Management and Information Technology. With Master in Business Administration and Doctor in Business Management and 10 years of diverse experiences in the Business Process Outsourcing/Call Center Industry in the fields of Operations, Quality Assurance, Reporting and Customer Satisfaction. Currently pursuing Doctor of Education Major in Educational Management, Curriculum and Instructional Supervision. Research Interests: BPO/Call Center Management, Technology Entrepreneurship, Distance and Online Education, Customer Satisfaction