PRIMARY DUTIES AND RESPONSIBILITIES
1.Reviewing complaints received from customer through 鈥淒ecision Making Tool鈥�
2.Judgment based decision making, assessing cases on their individual merits rather than simply following decision trees
3.Strong verbal communication skills as associate need to contact policyholders to develop cases with incomplete information & deal with regulator & ombudsman office
4.Case investigation, decision making, letter writing and redress
5.Write free form letters / free form sections into letter templates
Skills Set
1. Excellent communication skills both oral & written
2. Excellent analytical and systems ability
3. Customer Service Orientated
4. Consiste
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