I have more than 15 years of international experience in business and technology consulting. I'm specialized in Customer strategy, digital transformation, multichannel customer experience and business design thinking. I'm involved in large scale transformational programs and innovation strategies on behalf of key and large accounts in Government, Transportation and Telecoms in Europe and the Middle East.
I'm fluent in French, English, Arabic
My experience:
Customer Management (Strategic Transformation, Sales force and customer service effectiveness, CRM solutions)
Business Design thinking
Performance improvement (Process Reengineering, KPIs)
Social CRM and digital transformation
Secto...
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