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accessibility web accessibility jonathan hassell bbc bs 8878 book bs 8878 inclusive design bbc.co.uk usability inclusion wai wcag 2.0 hassell inclusion bs8878 user-centred design disability web accessibility policy wcag 1.0 accessibility standards accessibility business-case beyond inclusion universal design innovation makaton personalisation user-research kinect user experience captioning ukinect roi iplayer wcag user-focussed innovation multimedia user-testing accessibility risk embedding accessibility minimal viable product product manager a11y british sign language customising font size and colour assistive technologies accessibility personalisation accessibility assumptions mydisplay youtube inclusive user-research signing user research subtitles alternative versions accessibility myths gesture audio description pas 78 web content accessibility guidelines my web my way usability testing user vision blind reverse inclusion bsl mobile application development ideation fixation limits of inclusive design accessibility testing designing for text-resizing earcons audio-description keyboard shortcuts segmentation upa research methodologies design for all html screenreaders progressive enhancement myths flash disability statistics scripting enabled adhd subtitling system concepts cx partners giles colborne iso 9421-12 iso 13407 supplier management contracts cost of accessibility procurement getting value for money selecting agencies sld david blunkett curriculum needs learning approach sen signing avatar audiogame benjamin zephaniah braille tools ugc moderation web 2.0 rich internet applications assistive technology blogs masterclass elearning tabbing drag-and-drop human-centred design 9241-210 mandate 376 9241 ucd compliance accessibility strategy accessibility standard jeff kline web process accessibility trends context-sensitive computing personali collision elderly people gpii accessibility preferences cloud computing auto-personalization hcid-15 voiceover siri disabled peoples use of the web accessibility barriers benchmarking accessibility sign language gestural interface digital strategy web norway csun 2013 aoda web accessibility standards games hc 2012 health it health informatics elderly computer use accessit@home award vod business drivers telling your audience about it maturity model cost impact legacy systems governance efd chris rourke diversity european accessibility standards learning disability aaa tools accessibility font resizing tools christian heilmann learning difficulties literacy difficulties dyslexia disabled usage stats barriers for digital inclusion tromso interagency dialogue dundee cloud-based tools bbc atk talking disability abilitynet internet use statistics robin christopherson link between needs of disabled and elderly people assistive technology usage digital inclusion accessible media player descriptive video video on demand captions signed programmes