I am passionate about helping customers and users get from point A to point B quickly in their quest for value, insight and learning.
Through customized user and business research assessments, I identify areas of opportunity where, user, customer and digital experience design and transformation could fundamentally improve results. This includes improving employee learning experiences and optimizing knowledge management processes.
I am dedicated to helping businesses improve results by providing support in Digital Service Innovation and Design, Customer Experience Design, Instructional Design and Knowledge Management.
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If you don’t talk to your customers, how will you know h...