LEADERSHIP AND OPERATIONS TRAINING AND DEVELOPMENT
Telecom, DTH, ITES, BPO and Retail
鈥� Proven ability to execute and manage training operations via service partners across remote locations for all Line of Businesses i.e. Inbound, Outbound and Back Office
鈥� Comprehensive knowledge and experience in major training methodologies such as Adult Learning Principles, Blooms taxonomy, Kirkpatrick evaluation theory, Instruction Design, ADDIE model etc.
鈥� Design, Develop, Deliver and Monitor high impact training programs encompassing query resolution and complaint redressal for Inbound, sales and retention for Outbound and service recovery and escalation handling for Back Office
鈥� Consistently d...
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