I have total 11+ years experience in Customer Service/Data Management/BPO Industry.
In Secova eService Pvt Ltd, i have worked in multiple teams in operation department and has strong knowledge in Enrollment Services, Benefit Administration, Dependent Eligibility Audit, eIVR outbound, Call center MIS reporting etc...
5+ years experience in team management, training, SLA monitoring, providing performance feedback to team members for efficiency.
I'm broadly available and willing to move to select locations for the right full time opportunity that takes advantage of my experience.
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