Head of Customer Care Managed Services telkomsigma
Industry
Finance / Banking / Insurance
About
Having overall 13+ years experience in Data center telkom sigma ,
As a Head of Customer Experience Management 2011- date , Immediate superior VP Hosted and managed Service, directly supervises : Customer Contact Center, Monitoring,Service Level Managemen,Service Problem report,Supplier Management, Level 1 Support
Brief Description Manages and directs Customer Care Center employees to ensure the achievement of agreed SLA and client satisfaction level in handling complaints or incidents. Responsible for most aspects of Customer Care Center operations.
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