I have 14+ years of experience in Coaching,Mentoring and Leadership/Behavioral Skills training. I have delivered service excellence through training expertise in core business domains of procurement, supply chain, revenue cycle management and business analytics in the BPO spectrum.Other areas of expertise include Change Management, Employee Engagement, Competency Development,Customer Management, Consulting for Operational Excellence, Knowledge Transfer & Remote Transition.
o People Management – Responsible for the talent management function to create and deliver a high performance environment. Other focus areas were rewards, recognition, retention and grooming direct reports into leaders.