12+ years experience consulting and managing projects around Sales, Marketing and Service (CRM).
Specialties:
- Sales-related processes
- Marketing-related processes
- Service-related processes
- Analytical CRM
- Sales Force-related processes
- Omni Channel Communication
- CRM processes in general
- CRM Systems (Oracle CRM on demand, CAS CP Werx, SAP CRM incl. Mobile Sales and Mobile Sales Companion, MS Dynamics CRM)