Personal Information
Organization / Workplace
Arlington United States
Occupation
UX Content Strategist
Industry
Design
About
Redefining the digital bank experience through conversation design. By starting with the real words people use to describe their financial experiences, I coach teams to test and build digital interactions that are understandable, and feel personal and human - ultimately making our products easier to use and more transparent. With a focus on natural language, guardianship, and anticipating customer needs, we're changing banking for good.
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