I am passionate about seeing companies change from within. Taking a user-centric approach towards product and service creation can transform organizations. The transformation happens over time and requires strength and trust by the teams that are driving the change and the teams that are affected by the change. It is not an easy process.
I believe that strong process facilitation skills and strategic design methods are part of the equation for driving this transformation. It is about facilitating the conversations and bringing people together to find consensus.
I have worked with Fortune 100 companies, non-profit organizations and healthcare groups to identify business challenges and...
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