Objective
To supervise , coach, and monitor the delivery of Call Centre services by the teams of 14 Customer Care officers in addressing the customer needs through telephone ansd ensuring that the call centre make it easy for the customer to do business with TFL.
2. To achieve the teams financial and strategic objectives by meeting sales and service targets, through proactive leadership and coaching of the CSR teams.
Specialties: Leadership and coaching skills, ability to operate and network within the company , Customer Services skills, commercial minded and customer oriented, peoples person, technically skilled (working knowledge of the Call Centre process), negotiation skills.
M...
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