Insite engineer
?Monitoring alerts for problem in customers' network or IP phone.
?Reporting the problem to customer.
?Managing field engineer if necessary.
?Following the incident until it is solved.
Uptime engineer
?Managing inquiry about replacement and fix for customers' network device or IP phone.
?Having contact with device makers, such as Cisco, for delivery of new device, etc.
?Managing the operation from start to end on the phone or e-mail.
Customers
- A worldwide Japanese financial company
- A worldwide American insurance company
- A worldwide British telecommunication company
etc
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