• Multi-Dimensional Professional with 10 years of Industry Experience in the area of Enterprise and Business Analysis, Requirement Gathering, Workflow and Process flow Design etc.
• Application Flow Design, Business Process Modeling, Data Warehouse, Upstream and Downstream data analysis etc.
• Extensive experience in usage data analytics and Data warehouse projects.
• Work exposure on Dynamics CRM implementation and Kayako Support Desks.
• Expertise in Process Mapping, Process Optimization, Business Case Preparation, Gap Analysis, Impact Analysis, Process Modeling, coupled with Requirements elicitation & analysis.
• Expertise in Facts and Dimensions analysis, KPI identification