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development lean quality business scorecard change indicator leadership optimization time tactic process strategy operations continuous improvement strategic planning leader fishbone safety strategic management communication management metrics stakeholder trend guide john eago detroit goals cause objectives problem solving 5 why effect ishikawa method michigan definition environmental health partner measures win exercise qualitative disaster bankruptcy disaster recovery international trade people and society local area network house volunteering fundraising funds government federal government of the united states population immigration wayne state community natural disasters cause and effect decision matrix for change oee change roles & responsibilities leader’s checklist for successful change tpm cost savings uptime initiative calendar dynamic pm dies viral # lean manufacturing harvey balls income retirement real estate investment venture capital cre home opportunity 8d quantitative ngt decision question evaluation decision matrix gatekeeper decide normative group pdca task management self assessment change prioritization project charter / project plan lessons learned (historical assessment) force field analysis stakeholder mapping preventative utilization communications plan reactive john eago action plan