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San Francisco Bay Area United States

Co-author of Outside In, keynote speaker, & customer experience coach with a passion for human-centered design

Apparel / Fashion

JOIN OUR NEXT CUSTOMER JOURNEY MAPPING WORKSHOP: February 21 & 22, 2017 in San Diego — krybd.in/CJMFeb2017 FREE eBook: The 2017 Customer Experience Outlook http://krybd.in/2017CXOutlook My book, Outside In: The Power of Putting Customers at the Center of Your Business, helps business leaders understand the financial benefits of great customer experiences — and how their organizations must change in order to deliver them. For more on Outside In, visit: amzn.to/1aPyX0C I'm an independent customer experience consultant with expertise in human-centered design, journey mapping, marketing, and branding. I help executives co-create innovative products, services, and experiences that truly mat...