20 years in the IT Industry, transforming help desk and service delivery, implementing best practice based around ITIL and Prince.
Working with sales to develop and deliver technical and commercial propositions, logical and physical design and handover to implementation together with programme management. Development of new service streams to generate long term sustainable revenue based around strategic smartsourcing and managed services.
In depth knowledge of Windows server and desktop products, Dynamics, CRM, Helpdesk, SQL, Mac, Networking, Security products and datacentre architectures:-
Specialties: Data center hosting, outsourcing, IT architecture, Pre-sales technical, Commerci...
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