Experienced Solution Engineer, Contact Center Expert, Workforce Management Leader,
Industry
Technology / Software / Internet
About
I have over six years experience as a Solutions Engineer in a solution sales environment within a contact center solution setting. My career spans over twenty years experience in the contact center field specializing in Workforce Management and analytics. My experience includes technical support centers, inbound/outbound call centers, multi-channel contact centers, FDA regulated, fulfillment, sales, health-care, recall, financial, and Federal Government support centers. This includes extensive time in outsourced, in-house, and blended centers.
Contact Center Specialties: Workforce Management, Command Center Management, IEX, eWFM, Impact 360, Cybernetics, Implementation Projects, Conta...
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